FAQs
What products does On Point Glow offer?
- On Point Glow offers a curated selection of premium health and beauty products, including skincare essentials, beauty tools, wellness supplements, and more. Explore our collection to discover the perfect items for your self-care routine.
How can I place an order?
- Ordering from On Point Glow is easy! Simply browse our online store, add your desired products to the cart, and proceed to checkout. Follow the prompts to provide shipping information and payment details, and you're all set!
What payment methods do you accept?
- We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and other secure online payment options. Feel free to choose the method that is most convenient for you during the checkout process.
When will my order be processed?
- All orders are handled and shipped from our warehouse. Please allow extra time for your orders to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package in real-time and stay updated on its delivery status.
How long will it take to receive my order?
- Due to high demand on certain items, orders may take between 2-4 weeks to arrive.
Do you offer international shipping?
- Yes, we do offer international shipping! Please note that shipping fees and delivery times may vary based on your location. You can check shipping options and rates during the checkout process.
What if I don't receive my order?
- If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
What is your return policy?
- On Point Glow has a hassle-free return policy. If you're not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. For more details, refer to our dedicated Returns & Exchanges page.
Are your products cruelty-free and environmentally friendly?
- We are committed to offering cruelty-free products that prioritize both your well-being and the environment. Check our product descriptions for information on cruelty-free certifications and eco-friendly initiatives.
How can I contact customer support?
- For any inquiries or assistance, our customer support team at On Point Glow is ready to help. You can reach us via info@onpointglow.com or through our Contact Us page on the website.
Are there any promotions or discounts available?
- Stay tuned for exciting promotions, discounts, and special offers by subscribing to our newsletter.
Can I find On Point Glow products in physical stores?
- Currently, On Point Glow operates as an online retailer, and our products are exclusively available through our official website. Enjoy the convenience of shopping from the comfort of your home!
Feel free to reach out if you have any other questions or concerns. Your satisfaction is our priority at On Point Glow!